This could be due to a number of reasons:
1. Have you applied any filters to the page? Click "Filters" > "Clear" to remove all filters that have been applied.
2. Are the start and finish dates on their staff profiles correct? Staff won't appear on the rota for dates before their start date, and won't appear for dates after their finish date.
3. Is "Display on rota" ticked on their staff profile?
4. Most pages on the site have an "Options" link below the menu, containing options which can change the way the data is collected and displayed on the page. One option in particular "Hide staff with no shifts" will remove staff that do not have any shifts entered. Other options may have a similar effect, so please review your selected options.
5. Have you added the staff member to the team you're viewing? When working with multiple teams, staff need to be added to each team.
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