Frequently asked questions

Administrators have unrestricted access to view and edit staff, to view and edit pay-rates, to run reports and approve holiday requests made by staff.
Managers are not allowed to view or edit staff profiles but are able to schedule shifts for staff members on the rota.
Report managers can access all rota and report information. Read-only access prevents them from changing shifts, settings and profile information, however they are able to view all staff pay rates along with other sensitive information. This permission should not be assigned to normal staff members.
Time off managers are allowed to book and approve holidays on behalf of other staff members.
Self schedulers have the lowest permissions assignable which enable staff to add and edit their own shifts.

Once added to a staff rota, you can log in to check, request and cancel shifts. As a staff member, your account details will be the rota name and the password we sent to you in your welcome email.

As an example, staff at the Bay Cafe might log in with:

Login: Bay Cafe
Password: K2A3

Please note that passwords are case sensitive.

If you've forgotten your password, click here, enter your email address and we’ll send you a new one.

You can change your password at any time from your staff profile. You can access your staff profile by clicking on your name in the left hand column of the rota, or by clicking on your name from the staff listing screen. If you forget your password you can have another one sent to your registered email address by using the "Forgot password" function on the log-in screen.

As a security measure, once staff have logged in and change their password their mobile number and email address are locked and can only be edited by themselves. This is to prevent rota managers from obtaining staff passwords.

Without this restriction, a manager could alter their staff member's contact details to their own, send themselves an email or text and retrieve the staff member's password.

When you add your staff members to your rota, welcome messages are automatically generated and queued in the outbox for each staff member. When sent these messages will include the staff log in and passwords for accessing their rota on Findmyshift.

If you have lost or deleted these messages your staff will need to use the "Forgot password" link on the login page. The "Forgot password" link will reset and email them their new password.

Staff can be removed from your rota by entering a finish date in their profile. Staff profiles can be accessed and edited from the "Staff" page and clicking on the employee’s name.

You can also use the delete button on the a staff member's profile (under advanced options), which automatically sets their finish date to the day of the last shift they are scheduled to work on your staff rota. After doing this, if the employee still appears on the staff rota, it’s because there are shifts, schedules or time off in the future, past their finish date, that need to be cleared first.

Once the finish date on their profile has passed they will no longer be able to log in to your rota.

Yes. By right clicking around the edge of the cell (where there is some white space) your staff member should be given the option to "Accept all". If they click this then it automatically accepts all the shifts on that day of their rota.

They can up until their finish date has passed. Once their finish date has passed they'll no longer have access to the staff rota.

Individual staff member's log-in details are attached to their welcome email when they are added to the rota. The welcome email sits in the Outbox until it is sent by a manager. If your staff do not get their welcome email they can use the "Forgot password" feature to send themselves a new password.

Alternatively, if a staff member has not yet logged in and changed their password, administrators can see their default password on their staff profile and are able to pass this on to them directly. If they have logged in and changed their password administrators are able to reset their password.

If you're having trouble logging in then please ensure that both JavaScript and Cookies are enabled on your device. Aside from these two requirements, some older devices/browsers will still not be able compatible with Findmyshift due to complexity of the JavaScript that runs on the site.

You can't copy and paste staff accounts however you can export and then re-import them to your other rotas.

Yes, you can view your shifts on your iPhone, Mac or Android device by by clicking the iCal button at the bottom of your rota.

Yes, you can view your shifts on your Android device by clicking the iCal button at the bottom of your rota. The easiest method for Android devices is by adding your Findmyshift feed in to your Google Calendar.

Yes, you can view your shifts in any calendar application that supports iCal. This can be done by clicking the iCal button at the bottom of your rota.

To transfer ownership of your rota to someone else, you'll need to log-in to your rota and navigate to the "Settings" page. At the bottom of the "Settings" page you'll find a link titled "Transfer Ownership" which will guide you through the transfer process. This link is only visible and available to the current owner of the rota.