Frequently asked questions

Individual staff member's log-in details are attached to their welcome email when they are added to the rota. The welcome email sits in the Outbox until it is sent by a manager. If your staff do not get their welcome email they can use the "Forgot password" feature to send themselves a new password.

Alternatively, if a staff member has not yet logged in and changed their password, administrators can see their default password on their staff profile and are able to pass this on to them directly. If they have logged in and changed their password administrators are able to reset their password.

Yes, you can view your shifts on your iPhone, Mac or Android device by by clicking the iCal button at the bottom of your rota.

Yes, you can view your shifts in any calendar application that supports iCal. This can be done by clicking the iCal button at the bottom of your rota.

When you add your staff members to your rota, welcome messages are automatically generated and queued in the outbox for each staff member. When sent these messages will include the staff log in and passwords for accessing their rota on Findmyshift.

If you have lost or deleted these messages your staff will need to use the "Forgot password" link on the login page. The "Forgot password" link will reset and email them their new password.

Yes. By right clicking around the edge of the cell (where there is some white space) your staff member should be given the option to "Accept all". If they click this then it automatically accepts all the shifts on that day of their rota.

Yes, you can view your shifts on your Android device by clicking the iCal button at the bottom of your rota. The easiest method for Android devices is by adding your Findmyshift feed in to your Google Calendar.

By right clicking over the shift you wish to accept you can choose to accept the shift individually, rather than accepting all shifts in that cell.

Staff can only see shifts that you've published. By default, the system is set to automatically publish shifts, however if you've switched this off you'll need to right click your rota and find the "Publish" menu and select the time period to publish.

If you've forgotten your password, click here, enter your email address and we’ll send you a new one.

To give your payroll department read-only reports access to Findmyshift you first need to give them a staff account. Once you've created their staff account you can take them off the rota by unselecting "Display on rota". Then click on "Permissions" and select "Reporting". This will give this account read-only access to the rota and the reports.

Feeds such as iCalendar (iCal) are a standardised format for exchanging calendar data. Findmyshift's iCal feeds enable external calendar applications (like Google Calendar) to display information published by Findmyshift. Subscribing to feeds can be done from the "Feeds" link at the bottom of your rota.

They can up until their finish date has passed. Once their finish date has passed they'll no longer have access to the staff rota.

If you're having trouble logging in then please ensure that both JavaScript and Cookies are enabled on your device. Aside from these two requirements, some older devices/browsers will still not be able compatible with Findmyshift due to complexity of the JavaScript that runs on the site.

Yes. If you have a staff member on multiple rotas and their passwords match, they're then able to log in and view all rotas at once.