Frequently asked questions

As a security measure, once staff have logged in and change their password their mobile number and email address are locked and can only be edited by themselves. This is to prevent rota managers from obtaining staff passwords.

Without this restriction, a manager could alter their staff member's contact details to their own, send themselves an email or text and retrieve the staff member's password.

If you've forgotten your password, click here, enter your email address and we’ll send you a new one.

Individual staff member's log-in details are attached to their welcome email when they are added to the rota. The welcome email sits in the Outbox until it is sent by a manager. If your staff do not get their welcome email they can use the "Forgot password" feature to send themselves a new password.

Alternatively, if a staff member has not yet logged in and changed their password, administrators can see their default password on their staff profile and are able to pass this on to them directly. If they have logged in and changed their password administrators are able to reset their password.

Staff can be removed from your rota by entering a finish date in their profile. Staff profiles can be accessed and edited from the "Staff" page and clicking on the employee’s name.

You can also use the delete button on the a staff member's profile (under advanced options), which automatically sets their finish date to the day of the last shift they are scheduled to work on your staff rota. After doing this, if the employee still appears on the staff rota, it’s because there are shifts, schedules or time off in the future, past their finish date, that need to be cleared first.

Once the finish date on their profile has passed they will no longer be able to log in to your rota.

Administrators have unrestricted access to view and edit staff, to view and edit pay-rates, to run reports and approve holiday requests made by staff.
Managers are not allowed to view or edit staff profiles but are able to schedule shifts for staff members on the rota.
Report managers can access all rota and report information. Read-only access prevents them from changing shifts, settings and profile information, however they are able to view all staff pay rates along with other sensitive information. This permission should not be assigned to normal staff members.
Time off managers are allowed to book and approve holidays on behalf of other staff members.
Self schedulers have the lowest permissions assignable which enable staff to add and edit their own shifts.