Frequently asked questions

Making payments to extend your access can be done at any time from the "Top-ups" page of your rota. You'll find a link to the "Top-ups" page on the right hand side of the menu at the top of the page. All purchases are securely processed by PayPal, but don't worry if you don't have a PayPal account as you're able to pay with any debit/credit card - just look for the section titled "Pay with a debit or credit card". You do not need to sign up for a PayPal account if you don't want to.

Although our payments are processed by PayPal you're not required to have a PayPal account as PayPal will allow you to pay with any debit/credit card, without becoming a PayPal member. To make a payment without a PayPal account just look for the section titled "Pay with a debit or credit card" on the PayPal login page. You do not need to sign up for a PayPal account if you don't want to.

If you're credit/debit card is being rejected by PayPal with the message "The card you entered cannot be used for this payment. Please enter a different credit or debit card number." it could be due to one of the following reasons:

1. Your card is associated with a specific PayPal account, and you're not logging in with that particular account.
2. Your card was associated with a PayPal account that has been closed.
3. You've exceeded your card limit with the PayPal system.
4. Your email address is raising a red flag in PayPal's system.
5. You have problems with your cookies. It's recommended you clear your cookies and try again.
6. You've linked the card to an account, but have not yet confirmed it.

Each time your text messages are sent we automatically add your staff member's log in details are added to the end so that they can log in to check their rota and shifts. Because of this, and because the amount of characters in their log in details vary, it's not possible to say how many characters are added but it is possible this takes the message length to over 160 characters. However, before the message is sent, you will be informed of how many message credits will be deducted and you are prompted to confirm this. At this point you are able to cancel and shorten your message if wish to.

Our SMS gateway covers 819 networks in 220 countries, including Australia, New Zealand, South Africa, the UK and the USA. If you have trouble sending or recieving text messages please check the phone number is entered with the full international area code.

One text message is 160 characters in length so if the message you're sending is longer than 160 characters, we need to split it up and charge you for each single message sent, though they appear to your staff as just one message. Each 160 characters sent requires 1 message credit.

Once you've logged in to your account, find your staff profile and click on "Show advanced options" and then click "Contact preferences". From here you can view and change your all email and text message notification preferences.

On the communications settings screen of your rota you'll find an option titled "Reply-to email address for messages". This allows you to override the sender address for emails sent by Findmyshift.

Once you've logged in to your account, find your staff profile and click on "Show advanced options" and then click "Contact preferences". From here you can specify your email and text message preferences.

If you're getting close to the end of your subscription and would like to extend, click on the "Top-ups" link in the menu on your rota. Here you can choose your extension and make a payment with any debit card, credit card or PayPal account.

If you've have a trial rota and you would like to extend your access, click on the "Top-ups" link in the menu on your rota. Here you can choose your extension and make a payment with any debit card, credit card or PayPal account.