Frequently asked questions

One text message is 160 characters in length so if the message you're sending is longer than 160 characters, we need to split it up and charge you for each single message sent, though they appear to your staff as just one message. Each 160 characters sent requires 1 message credit.

Once you've logged in to your account, find your staff profile and click on "Show advanced options" and then click "Contact preferences". From here you can view and change your all email and text message notification preferences.

Each time your text messages are sent we automatically add your staff member's log in details are added to the end so that they can log in to check their rota and shifts. Because of this, and because the amount of characters in their log in details vary, it's not possible to say how many characters are added but it is possible this takes the message length to over 160 characters. However, before the message is sent, you will be informed of how many message credits will be deducted and you are prompted to confirm this. At this point you are able to cancel and shorten your message if wish to.

The credits you buy are for text messages. Each credit you purchase is for one text message which is 160 characters in length. You have unlimited e-mail notifications included in the subscription price you've already paid.

Once you've logged in to your account, find your staff profile and click on "Show advanced options" and then click "Contact preferences". From here you can specify your email and text message preferences.