Frequently asked questions

Yes, you can view your shifts on your iPhone, Mac or Android device by by clicking the iCal button at the bottom of your rota.

Once added to a staff rota, you can log in to check, request and cancel shifts. As a staff member, your account details will be the rota name and the password we sent to you in your welcome email.

As an example, staff at the Bay Cafe might log in with:

Login: Bay Cafe
Password: K2A3

Please note that passwords are case sensitive.

Individual staff member's log-in details are attached to their welcome email when they are added to the rota. The welcome email sits in the Outbox until it is sent by a manager. If your staff do not get their welcome email they can use the "Forgot password" feature to send themselves a new password.

Alternatively, if a staff member has not yet logged in and changed their password, administrators can see their default password on their staff profile and are able to pass this on to them directly. If they have logged in and changed their password administrators are able to reset their password.

To give your payroll department read-only reports access to Findmyshift you first need to give them a staff account. Once you've created their staff account you can take them off the rota by unselecting "Display on rota". Then click on "Permissions" and select "Reporting". This will give this account read-only access to the rota and the reports.

When you add your staff members to your rota, welcome messages are automatically generated and queued in the outbox for each staff member. When sent these messages will include the staff log in and passwords for accessing their rota on Findmyshift.

If you have lost or deleted these messages your staff will need to use the "Forgot password" link on the login page. The "Forgot password" link will reset and email them their new password.

Staff can only see shifts that you've published. By default, the system is set to automatically publish shifts, however if you've switched this off you'll need to right click your rota and find the "Publish" menu and select the time period to publish.