Help and frequently asked questions

Do you offer an API for customers to access their staff rota data?

We do and there's two options for accessing your rota data. The first involves us pushing data to your own web-servers as the data changes. The second involves you downloading the data periodically directly from our servers. The data is transferred as a series of CSV files which can be bulk imported in to your own relational database. The API is only available to customers with active subscriptions of 12 months. For more information please contact support.

• How secure is Findmyshift? Can I log in using SSL?
  Findmyshift's staff rotas operate from a number of servers located in a highly secured data centre, protected by a perimeter alarm, monitored key card access, 360° recorded passive/active CCTV as well as an electronic multi-gated entry point.
  
  All passwords in the system are encrypted by default, and every 24 hours all customer data is backed up, encrypted and distributed to two secure off-site locations.
  
  If you're on a shared computer or just prefer to access Findmyshift via a secured HTTPS connection, please visit our secure site.
• Is Findmyshift registered with the ICO?
  Yes, Findmyshift is registered with the ICO as a Data Controller, and is fully compliant with the Data Protection Act of 1998.
  
  For more information, please visit the ICO website, or, you can view our registration details by searching the ICO for our registration number (Z3140758).
• We've deleted our shifts! Is it possible to restore a rota to a past date/time?
  Yes, if you accidentally lose or delete some data, you're able to roll-back your rota to a particular point in time, although to do this you must be logged in as an administrator of your rota. Once logged in visit the "Backups" page under the "Settings" menu. From here you can restore a backup of your rota, including staff data, facilities, settings, shifts, shift requests, time off requests, outbox messages, notice board messages, budgets and pay rates.
• How long is my staff rota and associated data stored online?
  If you're a paying customer you can rest assured we'll never delete your data, even after your rota expires. If you've tried the site but never paid for access then your data will be cleared three months after the date that your trial rota expires.
• Can I back-up or download my staff rotas?
  Yes, you’re able to make offline copies of your staff rotas to use with Microsoft Excel or as a read only HTML document.
  
  Findmyshift backs up all staff rotas daily to two secure offsite locations to ensure your data is safe and secure.

1. You can add guests to your rota, giving them read-only access to view any upcoming shifts.
2. You can right click any staff member or facility on your rota to swap their shift with another.
3. You can save your data offline, so if you make a mistake or lose something, you can easily restore it!
4. You can enter global hourly rates and rate exceptions for all staff from your rota settings.
5. You can add as many employees as you want to your rota at no extra cost.
6. Rotas once set up are continuous so it's best to leave specific dates out of the rota title.
7. You can add time off from the rota by selecting a range, right click menu -> "Add" -> "Time off".
8. To scroll left and right along the rota press SHIFT + PAGEDOWN for right or SHIFT + PAGEUP for left.
9. If you ever decide to leave just let your account expire. There's no need to delete yourself or deregister.
10. You can filter your roster by facility, department, job title or any custom column you add to the system.